Shipping & Delivery


1. Confirmation

2. Processing

3. Shipping

We'll begin preparing your order as soon as we receive it.

Check your inbox for a confirmation email that shows we have received your order.
Should you wish to cancel at this time, we will do our best. 

You should allow 2-3 business days for us to process your order. Should it take longer than this, we'll send you an email to let you know.

In order to guarantee the quality of our products, we carefully prepare all items for shipping. Quality control checks are carried out in-house before your goods are carefully packed to ensure safe and successful transit. 

We ship to anywhere in the world. Delivery time will depend on your region and the shipping method used.

In some countries, we provide fast, local delivery with NO VAT. Please check the warehouses section below for more details.


COVID-19 Shipping Updates

Due to the unprecedented situation from COVID-19 pandemic, recipients of an international shipment may expect delivery delays as airfreight is reliant on passengers flights. All available shipping options are shown on the Cart and Checkout pages.

HK Post : Unavailable for all countries

 ※ Recent shipping are giving priority to the items that people need the most, you may experience shipping delays. Good news is US, Brazil, Germany warehouses shipments are less affected.


  4. Delivery                 

After your order is processed, you'll receive an email with a tracking number and a link to the courier company's website.

We ship our order by Hong Kong Post with tracking number.

You can also track the progress of your order from our website: Track package now

Tracking can be more easier with the AfterShip app

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Should there be any issues with your delivery, we will contact you via customer / whatsapp +852 6688 6256


Important Notice:

Processing time: In order to guarantee the quality of our products, Padmate has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

Custom Tax or Duty:

All orders we receive from the USA, Europe, and Brazil pay NO VAT.
For orders from other parts of the world, customers won't be charged additional fees if delivery is via regular mail services. However, due to increasingly strict customs inspections, you may have to pay a tariff. 

APO/FPO/DPO Shipping:

We're sorry but we are unable to deliver to the above military addresses.


Shipping Methods (Internationlly - Worldwide) ship internationally, please find below the summary of shipping rates per order:

Shipping Method

Shipping Fee Net Order Amount (USD)

Delivery Time


$1 - 249

Up to $250

Business days

By Air





Shipping Methods (Local - HongKong)

Shipping Fee Net Order Amount (USD)

Delivery Time

$1 - 99

Up to $100

Business days






OR SF Express 順豐速運 - 貨到自付郵費