We guarantee that all the items we sell are exactly as described, if in any way you are not satisfied with the item arrived, we will be glad to make an exchange or refund within seven days of the item arrived. Customers are responsible for all shipping and handling charges for return items.
Order Cancellation Policy
We will refund your order if you cancel before shipped from our warehouse. Otherwise all orders are shipped out, therefore cancellation will be impossible.
If the products are not opened and unused, you can request for exchanging a new product with the same or higher price (but need to pay for the difference). Please contact us (info@LuvingAsia.com) within 30 days from the date you received the products. You must send back the return products in original condition and packaging. (Products eligible for return must be returned in 100% brand new condition and undamaged). Customers are responsible for all shipping and handling charges for return items.
Policy of "provided an incorrect address"
If it's because you provided us an incorrect address or there is no person to receive the package for few times, you are going to be responsible for the shipping fee. Therefore, please carefully and clearly give out your information before you make orders from LuvingAsia.com in order to avoid unnecessary loss of time and money.
LuvingAsia.com and its affiliates attempt to be as accurate as possible. However, LuvingAsia.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by LuvingAsia.com itself is not as described, your sole remedy is to return it in unused condition.